Combine the elegance of graceful curves with a rustic, distressed wood finish for a French country-inspired aesthetic in your home. Our Knight Home Elizabeth accent table not only enhances your interior space with old-world charm but also offers a low-maintenance and stunning appearance thanks to its faux wood construction.
Welcome to Joumoon! We appreciate your visit and are committed to providing you with an exceptional shopping experience. Our Shipping Policy outlines the terms and conditions that apply when you place an order with us. Please review the policy carefully before making a purchase.
Joumoon currently delivers to addresses within mainland U.K. only. Unfortunately, we are unable to deliver to certain areas including but not limited to islands, the Highlands and remote regions of Scotland, and certain postcodes within otherwise deliverable areas due to logistical complexities.
Regrettably, due to these constraints and current Brexit trade rules and customs regulations, we are unable to send products to:
We also do not ship to PO Box addresses.
If you are unsure about the deliverability to your postcode, please contact us before placing your order. We appreciate your understanding and cooperation.
Joumoon is not responsible for any customs and taxes applied to your order. Customers are responsible for all fees imposed during or after shipping, including tariffs, taxes, and other charges.
Our standard order processing time is 1-3 business days (Monday-Friday). Please note that delays might occur during peak season. Orders placed before our 12:00 PM (GMT) Greenwich Mean Time (London) cut-off time will be processed on the same day.
We offer two shipping options for your convenience:
We take every reasonable precaution to ensure that items are not damaged during transit. If you receive a damaged item, please contact us immediately within 48 hours after receiving the delivery. Provide details of any visible damages and include pictures when possible. This information will help us process your damage claim with the delivering carrier. Please save all packaging materials and damaged goods before filing a claim.
By using Joumoon's services, you agree to our Shipping Policy and accept any associated risks or responsibilities. We strive to provide the best possible shipping experience and appreciate your understanding and cooperation.
Thank you for shopping at Joumoon. We are committed to providing you with the best shopping experience. Please review our Return & Refund Policy for information on resolving shipping and product issues.
To ensure a smooth return process, please follow these guidelines for all returns:
Request a Return Authorization Number by emailing contact@joumoon.com with a detailed reason for the return and any supporting pictures or videos. Upon approval, you will receive the address of the nearest warehouse where you can send the product you wish to return. Items sent back to us without first requesting a return will not be accepted.
To ensure your refund, use a trackable mail service, as we will not be responsible for lost or missing packages. Upon receipt of your package, your products will be examined, and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the address you used when making your original purchase.
To be eligible for a refund, customers must provide a receipt or proof of purchase. If your item arrives in less than perfect condition, please reject the delivery immediately and contact us. We appreciate your cooperation and understanding.
Customers can submit appeals for product issues [quality problems / missing products / shipping errors / shipping extra products / listing error (inconsistency with the description)] within 30 days from the date of delivery.
The refund process depends on the actual situation and the customer's decision. If a refund is requested, we will provide an RL return label based on the order amount. Customers must return the product within the specified time frame, including all original packaging, accessories, user manuals, etc. Refunds will be issued within 7 business days after receiving the returned product. If the customer cannot provide evidence for the corresponding issues, the request will not be processed.
Please review our Joumoon Store Disclaimer and Refund Amount details below before requesting after-sales support:
If the return is due to non-customer reasons (product problems, logistics provider problems, damage, etc.), we will bear the return shipping fee. However, we do not provide value-added services, such as door-to-door pickup.
The refund amount does not include transaction fees charged by third-party payment service providers. The refunded amount will be sent back to the payment method used for the original purchase.
By shopping at Joumoon, you agree to our Return & Refund Policy and accept any associated risks or responsibilities. We strive to provide the best possible shopping experience and appreciate your understanding and cooperation.
